Zoe NYC has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. This document describes Zoe NYC’s practices with respect to the collection of user information from this Web site. This document only applies to the Zoe NYC site www.Zoe NYC.com. We have taken extra steps to make sure your online shopping experience is the best and is safe and secure.
As a visitor to Zoe NYC’ web site, www.zoenyc.com, you have the right to understand our information privacy practices prior to providing Zoe NYC with any of your personal information (Personal information includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address).
What information we collect
Zoe NYC only collects personal information that you voluntarily provide to us.
How we use your information
Zoe NYC uses your personal information only for the purpose of responding to and fulfilling your requests for Zoe NYC products and services.
Who we share your information with
On occasion we make our mailing list (name and address only) available to select companies whose products might be of interest to you. If you do not wish to receive those mailings or do not wish to receive our catalog we are happy to comply with your request. Simply send the mailing label from your catalog along with your preference to: Circulation, Zoe NYC, 305 West Broadway # 156
New York, NY / 10013.
How you can control the use of your information
Zoe NYC provides you with choice and control over the collection and use of your personal information, as well as a means of updating and correcting any personal information stored in your customer profile.
How you can decide what marketing communications you'll receive
Zoe NYC provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Zoe NYC. If you choose not to sign up for any of the promotional e-mail services that Zoe NYC provides, then Zoe NYC will only send you e-mails that relate to your purchases you have made from Zoe NYC.
How we protect your information
To ensure the confidentiality of your personal information, Zoe NYC uses leading security technology and procedures which are reviewed regularly by our Security Management.
By providing you with this Privacy Statement, Zoe NYC is pledging our continued commitment to protecting the information you provide to us. Zoe NYC regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your personal information made in this privacy statement.
Privacy Statement
This Zoe NYC Privacy Statement discloses the information privacy practices for Zoe NYC's web sites, www.zoenyc.com ("Zoe NYC").
Information collected about you
Zoe NYC collects personal information about you that you specifically and voluntarily provide. Personal information includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register at Zoe NYC in order to purchase, your personal information is needed in order to process and fulfill your order requests. Many areas of Zoe NYC can be accessed without providing any personal information.
On all Zoe NYC pages that collect personal information, we specifically describe what information is required in order to provide you with the product or service you have requested.
Zoe NYC collects personal information when you:
- Register at Zoe NYC
- Complete user profile information
- Purchase merchandise
- Participate in a survey or contests
- Contact Zoe NYC
- Request a catalog
Registration Information
Zoe NYC collects your e-mail address and password when you register at our web site.
User Profile Information
Zoe NYC collects the full name, address, city, state, zip, country, e-mail address, shipping information and credit card information. This information is stored in the My Account area of Zoe NYC.
Purchases
Zoe NYC collects the billing address of the credit card that is used to make a purchase. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for your purchases through Zoe NYC. Please view our Credit Card Guarantee for additional information on Zoe NYC' commitment to protecting your credit card security.
Surveys and Contests Information
Occasionally, Zoe NYC may offer our site visitors an opportunity to participate in a survey or contest. Information collected by Zoe NYC when you participate in a survey or contest may include your full name, e-mail address, and street address.
Contacting Zoe NYC
Zoe NYC collects personal information such as your full name, zip code, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your account, logging on to Zoe NYC, or accessing your account.
Other information we collect
Some information is collected automatically every time you visit Zoe NYC. Zoe NYC collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit Zoe NYC. You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any personal information.
Cookies and other web site technologies
As a visitor to Zoe NYC you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access the full benefits of the Zoe NYC Online Store.
When you access the My Account area of the Zoe NYC web site, Zoe NYC requires you to sign in using your e-mail address and password. Once you sign in we record the e-mail address in the cookie file on your computer. We may also record your password in this cookie file. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
Computer information
Zoe NYC collects certain technical information from your computer each time you request a page during a visit to Zoe NYC. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer web site. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether personal information may be used to identify you.
Use of your information
Information collected on Zoe NYC may be used to:
- Register you at Zoe NYC
- Send e-mail notifications for special promotions
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Registration information
When you register at Zoe NYC, we use your information to create your account.
E-mail notifications
If you choose to receive communications from Zoe NYC about special promotions when registering at Zoe NYC, we may use your e-mail address to send you communications about surveys, contests and marketing information on Zoe NYC. We may use your e-mail address or telephone number to contact you about your purchase and availability.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance logging on to your Zoe NYC account.
Improving the quality of your visit to our site
We collect information about your computer (not your name, address, e-mail address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to our site visitors.
Credit Card Guarantee
Your credit card is protected whenever you make a purchase through Zoe NYC Fashion, Inc. If any unauthorized charges appear on your credit card statement within 12 months of your last Zoe NYC transaction, report this fraud to your credit card provider and contact us immediately by calling 1 (888) 782-2224 or e-mail us. Most credit card companies cover all charges resulting from credit card fraud, or may limit your responsibility to $50, the maximum allowed under the Fair Credit Billing Act. Zoe NYC is committed to making sure you're covered.
Sharing your information
While Zoe NYC will never release your e-mail address, on occasion we make our mailing list (name and address only) available to select companies whose products might be of interest to you. If you do not wish to receive those mailings or do not wish to receive our catalog we are happy to comply with your request. Simply send the mailing label from your catalog along with your preference to: Circulation, Zoe NYC, 11711 Marco Beach Drive, Jacksonville, FL 32224.
Our legal obligations
Zoe NYC may also disclose information against someone who poses a threat to Zoe NYC' interests (such as customer fraud) or whose activities could bring harm to others.
Other web sites
There are several places throughout Zoe NYC that may link you to other web sites that do not operate under Zoe NYC' information privacy practices. When you click through to these web sites, Zoe NYC' information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party web sites to understand their procedures for collecting, using, and disclosing your information.
Control access to your information
Zoe NYC believes that site visitors should have control over the collection and use of their personal information. You have access to your information in the following areas of Zoe NYC:
Your Account
The My Account page on Zoe NYC allows registered visitors to view and change their account settings. The e-mail settings option lets you change your e-mail address. You can change your shipping information from your account profile; update your name, phone numbers, and credit card information associated with your profile.
You can also close your Zoe NYC account by calling 1-888-???-????.
Communications from Zoe NYC
You will receive communications from Zoe NYC when they:
- Request a forgotten password on your account
- Make a purchase
- Elect to receive special promotional marketing communications
- Contact Zoe NYC with questions/suggestions
Request a forgotten password on your account
When you request your password, we will send your password via e-mail. All you need to enter is your e-mail address.
Make a purchase
Each time you make a purchase through Zoe NYC you will receive confirmation of your new purchase via e-mail.
Elect to receive special promotional marketing communications
When registered at Zoe NYC, you will occasionally receive opt-in e-mails notifying you of special promotions, if you sign up for this service. Special promotional e-mails are intended to inform you of new or unique swimwear or special deals that are available on Zoe NYC.
Request customer support or submit questions/suggestions
When you request assistance with viewing your account, logging on to the Zoe NYC web site, or accessing your account, we will respond to you via e-mail, live chat or telephone.
Protecting your information
We want our site visitors to feel confident about using Zoe NYC to make a purchase, so we are committed to protecting the information we collect. Zoe NYC has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Zoe NYC only stores the information you provide when registering at Zoe NYC.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Zoe NYC over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
To verify the security of our site, look at our URL in your browser window. The letter "s" added to the "http" indicates that SSL is in effect. If you are using Netscape Navigator 3.0 or earlier, the broken key symbol in the lower-left corner of the browser window becomes solid when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the open padlock symbol in the corner changes to closed in secure mode. In Internet Explorer 4.0, a closed padlock appears in the corner when you are in secure mode. Also, in many cases, your browser will warn you if you are about to send information via a site that is not secure.
Changes to the Privacy Statement
Zoe NYC reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Zoe NYC will use your personal information, Zoe NYC will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in the Privacy Statement posted at the time you provided us with your information.
If you have questions about our Privacy Statement, please e-mail us.
Contacting Zoe NYC
We want to make sure you have control over your online experience as a Zoe NYC customer, from purchasing your merchandise to protecting your personal information.